Terms & Conditions of Service
Effective Date: 19 September 2026 • Governed by the Laws of New South Wales, Australia
1. Service Agreement & Quotations
All written quotations provided by Bright & Klean AU ("the Company") remain valid for 30 days from the date of issuance. Quotations are formulated based on site specifications, square meterage, condition, and service schedules supplied by the client. Any variation in site conditions or scope upon physical inspection will be documented and agreed upon prior to commencement.
2. Property Access, Water & Power Requirements
The client must grant our authorized cleaning crew safe and unobstructed access to the premises at the confirmed appointment time. The client is responsible for ensuring that continuous hot/cold running water and 240V electricity are available on site. For high-rise strata or commercial sites, lift access and security swipe credentials must be arranged in advance.
3. Rescheduling & Cancellation Policy
We understand schedules change. We require a minimum of 24 hours' notice for appointment cancellations or rescheduling. Cancellations made with less than 24 hours' notice, or instances where our team arrives on site but is refused access, may incur a standard call-out fee of $85 + GST to cover deployed crew transport and scheduling allocation.
4. 100% Satisfaction Guarantee & Re-Clean Policy
We stand behind our motto: “A clean space is a calm place”. If any area included in the agreed scope of work does not meet your expectations, you must notify our service desk within 24 hours of service completion. Bright & Klean AU will dispatch a supervisor or cleaning team to inspect and re-clean the disputed area at zero additional charge.
5. Public Liability Insurance & Damage Cover
Bright & Klean AU maintains comprehensive $20,000,000 Public Liability Insurance and statutory Workers Compensation cover across all operational personnel. In the unlikely event of accidental property damage caused by our team, incident reports must be lodged within 24 hours. Our liability is limited to repair, professional replacement, or insurance settlement as assessed by certified assessors.
6. Invoicing & Payment Terms
For one-off residential, end-of-lease, and window cleans, payment is due upon completion or as per invoice due date. For ongoing commercial and strata contracts, invoices are issued net 14 or net 30 days as stipulated in the executed commercial service contract. Accepted payment methods include direct electronic bank transfer (EFT), credit card, or BPAY.
7. Australian Consumer Law (ACL) Guarantees
Nothing in these Terms of Service excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on the client under Schedule 2 of the Competition and Consumer Act 2010 (Cth) (Australian Consumer Law). Our cleaning services come with non-excludable guarantees that they will be provided with acceptable care and skill.